Auto Glossary

Term	Definition
Origin	The origin location is where the move starts. For example, if a vehicle is being transported from San Diego to Chicago, San Diego is the origin
Destination	The destination location is where the move ends. For example, if a vehicle is being transported from Los Angeles to New York, New York is the destination.
Terminals	Terminals are centralized locations used to load and unload vehicles. In our case, we do not send our carriers to residential areas to load vehicles. They are transported to a terminal first. From the origin terminal, they are loaded onto a carrier and transported to the destination terminal. Think of it like an airport. When you are traveling by air, you go to the airport. From the airport, you get on the plane and fly to the destination airport.
Order Number	A unique identifier for an individual move. Also referred to as the reservation number.
Route	The route in which we move a vehicle. Example, we may move a vehicle from Los Angeles to Chicago. Then from Chicago to New York.
Transship terminals	In the event that the route of a move causes the vehicle to lay over at a 3rd terminal, it is a transship terminal. For example, we need to move a vehicle from Los Angeles to New York. We could route it from Los Angles to Chicago. Then load it onto another carrier and move it from Chicago to New York. Chicago is the transship terminal.
Bill of Lading	Also known as BOL. A document evidencing the receipt of goods for shipment issued by a person engaged in the business of transporting or forwarding goods. All important and necessary pertinent information is found on a Bill of Lading. This is the legal contract with a customer.
Inspection	Vehicles are inspected once as we take possession of them. The origin customer signs the BOL and we accept the car and continue with the move process. When the vehicle is moved to destination, another inspection is completed. The destination customer signs the BOL and we release the vehicle to them. In the event there is damage, it will be visible based on the inspections.
Shipper	The shipper is the individual who is shipping the vehicle. Our Customer.
Shipper�s Agent	In the event the customer is unable to release the vehicle to us, they may have a family member or a friend release it. In this case, the customer is designating someone else to sign our contract on their behalf.
Transferee	Also referred to as �ee�. An individual, who is relocating, is referred to as the transferee. This is our customer
Buyer	When a customer purchases a vehicle and it having it transported, they are referred to as the buyer.
Seller	When a customer sells a vehicle and is having it transported, they are referred to as the seller.
DOT	Department of Transportation
FMSCA	Federal Motor Safety Carrier Administration
Broker	A company arranging a move for the consumer. A broker obtains a deposit or payment for the move and contacts a carrier to physically ship the vehicle.
Carrier	A company who physically moves vehicle. A truck is also referred to as a carrier.
Transit Time	The estimated time it will take to move a vehicle from origin to destination
LOL	Limit of Liability. Most carriers have a financial limit of liability in the event a vehicle is lost or damaged during transit. If a vehicle is damaged beyond the amount of the limit of liability, the shipper/customer would need to file an insurance claim. Note: not all insurance companies cover vehicles while they are in transit
Valuation Coverage	In the event a customer wants additional coverage (beyond the limit of liability); they can purchase Valuation Coverage from the carrier. Note: Valuation Coverage is NOT insurance, as we are not licensed to sell insurance.
ACV	Actual Cash Value. This is a the value of a vehicle
Route	The route a carrier will take to move a vehicle
Claim	A report of damage
Year	The year a vehicle was manufactured
Make	The manufacturer. Example: Chevrolet
Model	The model of the vehicle. Example: Camaro
Referral	The individual or company who referred the shipper to the carrier
Open	Vehicle will be transported on an open carrier. Not covered.
Enclosed	Vehicle will be transported on an enclosed carrier. Covered.
D-D	Door to Door. The vehicle will be picked up at the customer�s door and delivered to their door.
T-T	Terminal to Terminal. The customer is responsible for bringing the vehicle to the origin terminal and picking it up from the destination terminal after it is transported.
OTR	Over the Road. The time in which vehicles are being transported on a carrier. You will hear OTR drivers or OTR charges.
Pack	A pack is equal to one car or one space on a carrier. For example, a three pack carrier can move up to three cars
Flat Bed	A Flat Bed is a truck that is used to transport one car. This is not a tow truck, the vehicles wheels will NOT roll while it is being towed/transported.
INOP	Inoperable. A vehicle that does not run, roll, brake, or steer is considered INOP.
VIN	Vehicle Identification Number
COD	A shipment that is paid for by the individual at the time of delivery, prior to the unloading of the shipment.